Privacy Policy

1. Introduction

Your privacy is important to Naxify. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based POS system. By using Naxify, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: Name, email, phone number, business name, and address
• Business Data: Products, categories, orders, inventory, sales records, customer data
• Payment Information: Transaction records (we never store full credit card details on our servers)
• Usage Data: How you interact with Naxify, features used, time spent
• Device Information: Device type, browser, operating system, IP address
• Location Data: Store locations for multi-branch features

3. How We Use Your Information

Naxify uses your information to:

• Provide, maintain, and improve our POS services
• Process your transactions and manage orders
• Generate reports, analytics, and business insights
• Send you important service updates and notifications
• Provide customer support and respond to inquiries
• Comply with legal obligations and tax reporting requirements
• Detect and prevent fraud, abuse, or security incidents
• Personalize your experience and recommend features

4. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• Service Providers: Trusted third parties that help us operate Naxify (cloud hosting, payment processors, email services)
• Legal Authorities: When required by law, court order, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of Naxify's assets
• With Your Consent: For any other purpose disclosed at the time of collection

5. Data Security

Naxify implements industry-standard security measures to protect your data:

• End-to-end encryption (TLS/SSL) for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Role-based access controls and authentication
• Automated backups with disaster recovery
• PCI-DSS compliant payment processing

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal and business data for as long as your account is active or as needed to provide our services. Upon account cancellation, your data is retained for 30 days in case you change your mind, after which it is permanently deleted from our active systems. Anonymized data may be retained for analytics purposes.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request permanent deletion of your account and data
• Export: Download your data in a portable format (JSON, CSV)
• Opt-out: Unsubscribe from marketing emails and notifications
• Restrict Processing: Limit how we process your data

To exercise any of these rights, contact us at the email address below.

8. Cookies and Tracking Technologies

Naxify uses cookies and similar tracking technologies to enhance your experience. We use essential cookies (required for the service to work), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

9. Third-Party Services

Naxify integrates with third-party services for payment processing, analytics, and other features. These services have their own privacy policies. We recommend reviewing them:

• Payment processors (Stripe, PayPal, etc.)
• Cloud hosting providers
• Email service providers
• Analytics services

10. Children's Privacy

Naxify is a business-to-business service and is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Naxify operates globally. Your data may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or in-app notifications. The "Last updated" date at the top of this policy indicates when changes were made.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: